Below are some of the most common questions we receive from our customers. For more information, call or contact us today.
Frequently Asked Questions
Where are you located?
We are located in Manalapan, NJ, at 145 County Road 522, just off of Tennent Road and minutes from Route 33.
What are your store hours?
SPRING (March 13 – July 1)
Monday – Friday 7:00am – 5:00pm
Saturday 7:30am – 2:00pm
SUMMER (July 3 – December 1)
Monday – Friday 7:00am – 5:00pm
Saturday 7:30am – 1:00pm
WINTER (December 4 – March 9)
Monday – Friday 8:00am – 4:00pm
What happens during inclement weather?
We are here for you when you need us! We offer extended hours during snow and ice storms for your immediate needs. Any changes to our regular hours will be posted to our social media channels so that you can stay informed with up-to-date information.
I am not a contractor; can I visit?
We welcome homeowners accompanied by their contractors during their planning and selection phase.
Do you offer contractor consultations?
Yes! Our expert staff is here to help you through the design, planning, and selection process. From choosing the right landscape materials, hardscape products, and power equipment, to design tips and installation procedures – our staff has the knowledge and experience to guide you every step of the way. Stop by or call to set up a free consultation.
Do you offer delivery?
Yes! We offer delivery to your job site or home daily throughout the tri-state area with multiple options to ensure your needs are met.
How much do you charge for delivery?
Pricing for nursery delivery is based on distance. After allotted times, the customer will be billed $95 per hour detention charges.
Do I need to pay sales tax?
Under the New Jersey Sales and Use Tax Act, we are required to collect 6.625% sales tax on all gross sales unless we are presented with a valid Sales Exempt Certificate at the time of purchase. Sales to landscape contractors are not exempt. Tax forms must be presented prior to being invoiced. Once invoiced, we will not refund tax for any reason. Acceptable tax forms include ST-3- Plant material purchased for resale, not installation, ST-13- Plant material purchased for use by Federal, State, or Municipal projects, and ST-7- Plant material purchased to be planted and grown on as nursery stock.
Where do I find pricing for the nursery?
Our Nursery Pricing Guide is available on our site to download. However, we are a wholesale-only nursery, and you must be a contractor or industry professional to access our catalog with a secure password. To obtain a password, please call our Nursery Manager, Brian Bisbee, on his cell phone – 732.492.6715 or email him here.
What is your nursery return policy?
Returns can only be authorized by Pantano staff. Any agreed-upon returns must be made within 24 hrs. Damaged or untarped returns will not be accepted, and no credit will be given.
Will you hold nursery products?
Customers are responsible for tagging their plant material and marking it with the proper date and company information. A 50% deposit is required to hold all material. We do not allow your customer to tag plant material unless they are accompanied by you or a representative from your company. We will hold tagged plant material for up to 10 days. After that period, all items will be returned for purchase. Deposits are non-refundable.
Can I visit your Hardscape Design Center after hours?
Yes! We offer 24-hour keypad access to registered contractors so you can show your client samples in the evenings and on the weekends.
Do you have stone product samples?
Yes! We have a new, state-of-the-art Hardscape Design Center with indoor and outdoor displays and a full range of choices so you can work through the design phase with your clients. We have over 140 stone panels and over 200 thin veneer selections. In addition, we have the largest Tech-Bloc display in the country. Our design center also has a workspace for you to present your plans and look at samples.
Can I rent equipment?
Yes! We have a vast selection of landscape, hardscape, and construction equipment for daily or weekly rental to contractors and homeowners. We even rent machine/trailer combinations so you can transport the equipment to your home or job site. Call or stop in for rental rates and equipment availability.
My equipment needs servicing. Can you help?
Yes! We have a complete, on-site power equipment parts & service department to help you maintain your equipment. We stock parts for all the brands that we sell, as well as parts from other manufacturers. We will service your equipment on-site. Our expert staff and in-house mechanics have the knowledge and expertise to recommend the right service or parts to fit your needs. Call or stop in to talk with our power equipment team today!
How do I pay for my equipment and supplies?
We require a customer information form to be completed in order to purchase material, regardless of the payment method. All sales are COD. We accept Cash, Visa, Mastercard, Discover & American Express. We only accept checks from established customers with a positive payment history. We require a copy of your driver’s license and your phone number in order to accept payment by check. A $30 service charge is applied to all returned checks with no exceptions. We will not accept 3rd party checks or checks from your customer/client. Customers with established credit must have a current customer information form on file and a signed personal guarantee. All payments are due within the agreed-upon terms. A finance charge of 2% per month will be added to the unpaid balance. We reserve the right to revoke extended credit at any time.